Fewer things are more annoying than loading all your laundry into a machine, only to discover your laundry card balance is too low to start the cycle. Failing to maintain an adequate laundry card balance is one of those inconveniences that can disrupt your day.
If you’ve ever found yourself in this predicament, you’re not alone. Some multi-family housing complex residents may find it challenging to monitor their available laundry funds. This struggle can occasionally lead to unexpected interruptions in their washing schedule. Fortunately, managing your laundry card balance is easier than ever, using our convenient online tools and following simple steps to help your laundry sessions go smoothly every time.
From quickly checking your current balance to reloading credit in seconds, this comprehensive guide walks you through practical strategies to prevent being caught off guard by insufficient laundry card credit ever again. The rise of smart laundry in multi-family housing
Since 2016, 94% of newly constructed, unfurnished multi-family rental units included individual laundry connections within each unit. Another 3% provide shared laundry facilities. Facilities approved by the U.S. Department of Housing and Urban Development (HUD) must adhere to mandatory design standards. Properties with more than 20 units must provide either in-unit laundry or communal laundry facilities.
Step-by-step guide for renewing your laundry card balance
Reloading your laundry card balance is a quick and straightforward process that helps you keep your laundry credit topped up without hassle. Whether you prefer to add funds online or directly at the laundry room kiosk, following these simple steps will ensure your card is always ready. Some communities offer online portals and smartphone apps with secure login. You create an account, choose a PIN, and monitor your balance or add funds remotely before your next laundry day. Our app uses server-side validation and mutual authentication for superior protection.
Step 1: Log in to the website or purchase a guest reload code
Start by going to our website’s laundry service page. Account holders can log in using their credentials to access their laundry card information quickly. If you don’t have an account or prefer not to create one, you can still purchase a reload code as a guest. This option allows you to buy credit without registering online, making the process fast and convenient.
Step 2: Enter your laundry card number and location code accurately
Next, you’ll need to enter your laundry card number and the location code for your building or laundry facility. Double-check that you’ve entered both correctly before authorizing additional funds to your card. However, mistakes can happen, including mistyped digits or incorrect location codes.
If you purchase a reload code for the wrong card or location and it doesn’t work, you may be eligible for a replacement code or a refund. Contacting customer service can help resolve these issues quickly. Call 617-969-4340 and press option 1 for the client experience team. Alternatively, you can email customer support. If you choose this option, provide your transaction details, card number, and the reload code so team members can investigate the problem.
Step 3: Buy the desired credit amount
Choose the amount of credit you want to add to your laundry card balance. Some tenants prefer adding small amounts more regularly. Others may load up enough funds to cover several months of laundry, so they don’t have to think about it again for a while.
Most systems offer flexible options, allowing you to select a value that fits your laundry needs and budget. After choosing the amount, proceed to payment using secure methods, such as a credit or debit card.
Step 4: Apply the reload code
After completing step 3, you’ll receive a reload code. Head to the laundry room kiosk and insert your laundry card into the card holder. Select the “add value” option from the kiosk screen and enter the reload code you received. This step transfers the purchased credit to your laundry card.
Keep your card in the holder until the kiosk confirms funds were successfully added. Removing the card too soon interrupts the process and prevents the credit from being applied. You’ll receive a confirmation message indicating the credit was transferred once complete.
Step 5: Verify your laundry card balance
Verify your laundry card balance on the kiosk screen before you leave. Confirming your balance gives you peace of mind and helps you avoid any surprises when you start your next load. Plus, if you have any issues, you can resolve them quickly by contacting the customer support team.
Tips to avoid running out of laundry credit
Running out of laundry credit at the worst possible moment is frustrating. You can keep your laundry card balance topped up with a few simple habits and avoid interruptions. Some tips to keep you on track and fully loaded include:
- Regularly check your laundry card balance. Turn checking your laundry card balance into a habit. Many communities offer online portals for convenient monitoring from your phone or computer.
- Set reminders to reload. Avoid surprises by setting a reminder on your phone or calendar to reload. This proactive approach keeps funds adequate for laundry cycles without delay.
- Secure your laundry card. Your laundry card is like cash. If it’s lost or stolen, the balance can’t be reimbursed. Carry it with you only when you plan to do laundry to reduce the risk of losing it.
- Create an account to reload faster. While you don’t have to create an account, doing so makes reloading your laundry card balance faster. Saving your payment information allows you to add credit anytime, anywhere, without repeatedly entering your details.
Keep laundry day hassle-free
Keeping your laundry card balance topped up is the key to hassle-free laundry days. Regularly checking your balance, setting reminders to reload, and using convenient online tools help you avoid the frustration of running out of laundry credit when you need it the most. Following these steps simplifies your laundry routine.
Have additional questions or need support with your smart laundry card? Our customer experience team is here to make sure your experience is as easy and convenient as possible. Contact us anytime with questions. We’ll work hard to keep your laundry day stress-free.
