In 2025, the laundry room is no longer just a basement corner with coin machines and mystery detergent spills. Property managers are recognizing that smart laundry systems are no longer a futuristic luxury—they’re a modern necessity. From enhancing resident satisfaction to improving energy efficiency and streamlining operations, smart laundry solutions are transforming multifamily laundry services in powerful ways.
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The Rise of Smart Laundry Systems
Multifamily laundry services have undergone a quiet revolution. With tenants expecting greater convenience and buildings striving for smarter infrastructure, laundry automation has emerged as a key area of innovation. Smart laundry systems integrate Internet of Things (IoT) technology, allowing machines to “talk” to each other, track usage, and offer users a seamless experience from start to finish.
One standout example is our LaundryConnect™ Pay mobile app, which allows residents to start a washer or dryer, check the status of their loads, and receive cycle completion notifications—all from their smartphones. The ability to load funds via an app, view real-time machine availability, and request service instantly elevates the laundry experience for residents while reducing maintenance headaches for managers.
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Resident Expectations Are Changing
Residents today expect digital-first, user-friendly experiences—whether they’re ordering food or doing laundry. Smart laundry systems answer this demand by offering convenience at every touchpoint. In properties that utilize apps like LaundryConnect™, residents no longer have to fumble with cash, search for coins, or guess when machines are available. It’s an effortless experience that mirrors other app-based services they already rely on.
These upgrades also come with significant accessibility benefits. Contactless payments, detailed usage histories, built-in help menus, and even immediate refund options make the laundry experience more inclusive and intuitive for all. Furthermore, the ability to add funds remotely, review detailed payment history, and access multilingual support features ensures a smooth experience for a diverse range of users. With built-in video tutorials and stain removal guides, the app empowers users of all ages and technological comfort levels to navigate the laundry process confidently.
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Boosting Property Value and Tenant Retention
Smart laundry systems don’t just make residents happy—they boost the bottom line for property managers. Modern, energy-efficient machines like Speed Queen Quantum® washers and dryers use less water and electricity per cycle while offering faster wash times. This not only reduces utility costs but also allows more tenants to use the machines in a shorter period, especially during peak times.
Moreover, communities that upgrade to smart laundry services can promote these features as amenities, helping to differentiate their properties in a competitive market. When residents feel their needs are met in a modern and thoughtful way, they’re more likely to renew leases and spread the word.
For property managers, this can mean fewer complaints, lower turnover, and increased appeal to prospective renters. A smart laundry room becomes a marketable amenity that differentiates a property from others that still rely on outdated, coin-based machines.
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Operational Efficiency with Smart Laundry Systems
Smart laundry systems are more than just resident perks, they’re tools that simplify and improve property operations. Traditional laundry rooms often come with logistical headaches: coin collection, machine malfunctions, resident complaints, and unclear revenue tracking. With modern laundry automation, these pain points are dramatically reduced.
Systems like LaundryConnect™ allow property managers to monitor machine usage, view service histories, and manage revenues through cloud-based dashboards. Service issues can be reported instantly via an app, and backend software ensures service teams are dispatched efficiently. Providers like Automatic Laundry even guarantee repairs within 12 business hours, minimizing resident disruption and eliminating long wait times.
Additionally, smart payment kiosks such as the HS Cash and Credit Kiosk reduce or eliminate the need for coin collection and are rugged, secure, and network-ready. The machines track every transaction, enabling full revenue accountability and providing quarterly reports that help property owners better understand usage trends and earnings potential. It’s a game-changer for building managers who value transparency and proactive maintenance.
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Environmental Impact and Energy Efficiency
Smart laundry systems also address growing concerns around sustainability such as how to clean laundry environmentally. With both renters and developers increasingly prioritizing eco-conscious amenities, energy-efficient laundry equipment is now a must-have for modern properties.
Take Speed Queen Quantum® front-load washers for example: each cycle uses just 13.7 gallons of water compared to traditional top-load machines that use up to twice as much. The 1200 RPM spin cycle extracts more water, which means shorter drying times and lower energy use. Dryers, too, offer five precise heat settings, reducing energy waste by tailoring the cycle to each load’s fabric type.
These machines are ENERGY STAR® certified, which not only benefits the environment but also contributes to reduced operating costs, especially in large communities with frequent laundry use. When paired with real-time machine monitoring, property managers can identify peak usage periods and optimize energy consumption accordingly. By upgrading to smart, energy-efficient laundry systems, multifamily properties align themselves with broader sustainability goals while offering tangible savings and environmental peace of mind to both owners and tenants.
Looking Ahead
As we move further into 2025, smart laundry systems are quickly becoming the gold standard in multifamily laundry services. For property managers looking to stay competitive, laundry automation provides a multitude of benefits: enhanced resident experience, cost savings, and improved efficiency.
Investing in smart laundry systems is not just about washing clothes, it’s about creating an environment where technology meets convenience, and where the laundry room becomes a value-added feature, not a maintenance headache.
Ready to upgrade your property’s laundry room?
Contact us today to learn how our smart laundry solutions can help boost satisfaction, streamline operations, and future-proof your building’s amenities.
