Technology Driving Change in Multi-family
Two condominium associations in CT recently partnered with Automatic Laundry to implement technology that improves resident convenience, increases resident safety while reducing machine downtime. After their lease agreements expired with a national service provider, both associations were looking to make significant changes to their resident laundry amenity.
LaundryConnect™ can play a significant role in helping residents maintain social distancing. Features enable residents to check machine availability from their unit as well as receive cycle completion alerts via text or email. This helps reduce a resident’s need to enter the community laundry room to start cycles and transfer loads. Additionally, the remote service system of networked washers and dryers self-report malfunctioning machines directly to our service team allowing us to diagnose and preemptively repair equipment remotely over 80% of the time. Reducing the need for our field service techs to enter the property increases safety for both residents and our staff.
App-based payment systems provide a similar advantage in reducing touch points. Consider the reduction in touch points between a resident paying with coins or currency and one using mobile pay. A coin resident likely will need change, so they are getting change off site, increasing their time in public.
A mobile pay solution removes each of those touch points. Residents simply download the app, register with a debit or credit card and start the machine by scanning the QR code clearly marked on the laundry machine. Residents using LaundryConnect™ Pay, can load funds from their condo unit with their smart phones and can seamlessly purchase laundry services without having to physically handle cash.