Keeping tenants and making sure they are happy is always a lot easier than trying to find new ones. Having a clean, up to date and properly functioning community laundry facility is an easy way to make sure people stay happy. With Automatic Laundry community laundry room management services we will take the responsibilities out of your hands.
Automatic Laundry offers Community Laundry Room Management Services to give our customers the best laundry room solutions. Our services include Modern Laundry Equipment and Installation to maximize your residents’ experience. Our LaundryConnect™ mobile app will allow residents to add value to their laundry cards and monitor machine usage so they can get their laundry done as easily as possible.
Our customer service staff is knowledgeable of the local marketplace, possesses an understanding of the region’s dynamics, and knows exactly who to contact when there is an emergency. Our customer service staff is able to resolve customer issues in a single call… no second and third customer callbacks are required.
Service requests are repaired either the same or the next day (within eight business hours during regular workdays). The service department is in constant contact with each service truck. Our web-based dispatching system, in combination with GPS tracking technology, allows our service managers to efficiently dispatch all service requests. All of our service trucks are completely equipped with a full complement of parts so that repairs are made on the first visit.
In addition to calling our 24-hour service number, residents can simply visit our website to request service online, obtain refunds, learn how to do their laundry, and how to properly use the equipment.
Join us next month for our webinar about keeping tenants happy with your community laundry facility. We will talk more about what Automatic Laundry can do for you.