Request Service

Report a machine issue and our team will respond within 48 hours. For emergencies, call 617-969-4340.

Report a Machine Issue

Emergency Service

For urgent issues (flooding, electrical, etc.), call us directly:

Call: 617-969-4340

Common Error Codes

Try these fixes before submitting a request:

EC## Card Error

Remove card, clean dirt or debris from the microchip on your card and try again.

EnFlo / IE Water Issue

Water is not getting to machine. Make sure the water supply is turned on, then reset the washer.

E dL / dE1 Door Error

Door is not properly closed. Remove any obstruction, ensure door is firmly closed. If it persists, reset the machine.

E Ub / UE Unbalanced Load

Load is unbalanced — too few or too many clothes. Redistribute evenly and restart.

SUdS Too Much Soap

Too much detergent was used. Wait for the error to clear on its own. Use less next time.

Ero / LE Motor Overload

Machine was overloaded and motor overheated. Unplug for 30 minutes, remove some clothes, then restart.

CRE Card Reader Comm

Machine not communicating with card reader. Try again or try another machine. If it persists, contact us for a new card.

INU_### Reader Reset

Error on card reader. Reset the machine by unplugging for 10 seconds and plugging back in.

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