Frequently Asked Questions
Who is Automatic Laundry?
The preferred laundry service partner in the Northeast. Locally family owned and operated since 1964 with over 50 years’ experience with colleges, universities, and preparatory schools.
What equipment do you carry?
Speed Queen Commercial Laundry Equipment.
What is LaundryConnect?
LaundryConnect is the industry’s most technologically advanced and accurate laundry machine monitoring system. Each washer and dryer are connected in real time 24/7 in a secure, encrypted manner via industrial wireless channels communicating with our exclusive servers that are hosted on Amazon Web Services. This exclusive system is an Internet enabled 2-way communication platform. It monitors all machine activity through our back office providing up-to-the-minute audit capability, reporting, service alerts and web-based status. LaundryConnect provides customers with the ultimate in real time laundry room status on campus.
What are the features and benefits of LaundryConnect?
The app finds your laundry room automatically. Customers can easily add funds, view history, and send us a message, all from within the app. Customer can also see their room status right away within the app. The system will email us whenever a machine is out of service. These notifications will minimize the downtime of the equipment.
How many errors can be fixed with LaundryConnect?
Over 80% of machine breakdowns self-report to us and we can fix over 80% of those issues remotely in minutes. If we cannot remotely repair the issue, we dispatch a technician and usually get the equipment back up and running in just a few hours.
How to request service?
Automatic Laundry offers 5 ways to report service requests 24/7. With this flexibility, an Automatic representative is always able to assist you and you can be rest assured that any issues will be addressed as soon as possible. Here is how to request service:
Direct from the LaundryConnect™ Pay mobile app
Fill out the form on our Request Service web page
E-mail us at [email protected]
Call us at 617-969-4340
