Field Service Operations
Every truck in our GPS-dispatched fleet rolls fully stocked, driven by technicians who know your market — so repairs happen the same or next day.
What Happens When You Call
Report It Your Way — Or Let The Machine Do It
Call the 24-hour service line or submit online. Machines connected to LaundryConnect™ report their own faults automatically — the cause of the malfunction is emailed to our entire service organization the moment it occurs.
GPS Finds The Nearest Truck
Live GPS across the whole fleet identifies the technician who can respond fastest with the shortest drive — quicker response, less fuel burned.
Single Call Resolution
Every truck carries a complete parts inventory, so there’s no “we’ll order it and come back.” At Automatic Laundry, the parts ride along.
Same Or Next Day
Service requests are resolved within eight business hours during regular workdays, and your laundry room is back in business.
What Happens When You Call
A web-based dispatch system and GPS fleet tracking help service managers identify the closest technician and send the nearest truck to every call.
Report It Your Way — Or Let The Machine Do It
Call the 24-hour service line or submit online. Machines connected to LaundryConnect™ report their own faults automatically — the cause of the malfunction is emailed to our entire service organization the moment it occurs.
GPS Finds The Nearest Truck
Live GPS across the whole fleet identifies the technician who can respond fastest with the shortest drive — quicker response, less fuel burned.
The Parts Ride Along
Every truck carries a complete parts inventory, so there’s no “we’ll order it and come back.”
Same Or Next Day
Service requests are resolved within eight business hours during regular workdays, and your laundry room is back in business.
The Best Service Call Is The One You Never Make
Fast response is half the story. The other half is catching problems before residents ever notice them.
Scheduled Upkeep
A comprehensive maintenance program built to reduce breakdowns and keep every machine fully operational.
Eyes On Every Room
Technicians inspect laundry rooms on every route, so no out-of-service machine ever goes unreported.
Fixes Without A Truck
Charged for a machine that didn’t start? We can restart it for you remotely, free of charge, in minutes.
WHO WE SERVE
Local Trucks, Local Technicians
Our GPS-tracked fleet and customer service staff live and work in the communities we serve — across all six New England states, the NYC metro area, northern New Jersey, and upstate New York.
That local footprint means the closest technician is never far away, and our team knows your market well enough to resolve most issues in a single call.
Your Laundry Room, Back In Business
Residents can report an issue in under a minute. Property managers can see what 60 years of field service discipline looks like on-site.
